At Holly Healthcare, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy, we are here to help with a straightforward returns process.

1. Eligibility for Returns

You may return most items within 14 days of receipt for a full refund or exchange, provided they meet the following conditions:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• Products that have been used, damaged, or altered in any way will not be eligible for a refund.
• Certain health and personal care items may be non-returnable for hygiene reasons. Please check the product listing for any specific return restrictions.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our Customer Service Team at [email/phone number] within 14 days of receiving your order to request a return authorisation.
2. Provide your order number, item details, and reason for return.
3. Once your return request is approved, we will provide you with further instructions, including where to send your items.

3. Return Shipping

• Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon arrival.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Please note, original shipping fees are non-refundable.

5. Exchanges

If you wish to exchange an item, please contact our Customer Service Team to check product availability. Exchanges will only be processed once the returned item is received and inspected.

6. Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or not what you ordered, please contact us immediately at [email/phone number]. We will arrange a replacement or full refund, including return shipping costs.

7. Non-Returnable Items

The following items are non-returnable:

• Opened or used personal care and hygiene products.
• Perishable goods such as food supplements or items with a short shelf life.
• Gift cards or downloadable software products.

8. Contact Us

If you have any questions about our returns policy, please do not hesitate to contact our Customer Service Team at [email/phone number]. We are here to assist you!

Thank you for choosing Holly Healthcare.